Privacy Policy

Last updated: 4/12/2025

This Privacy Policy explains how Atelier Fiks, located in Sint-Antoniusstraat 23, 2520 Ranst, Belgium, collects, uses, and protects your personal data when you visit our website or make a purchase.
We comply with the General Data Protection Regulation (GDPR) and process your data in a transparent and secure manner.

1. Who We Are

Data Controller: Atelier Fiks
Address: Sint Antoniusstraat 23, 2520 Ranst, Belgium

Email: hello@atelierfiks.com

2. Personal Data We Collect

2.1 Data You Provide Directly

When you place an order or contact us:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number (optional)
  • Order and payment details
  • Any messages or notes you send us

We do not store full payment card details.

2.2 Data Collected Automatically

Through WordPress and WooCommerce:

  • IP address
  • Browser and device information
  • Date, time, and duration of your visit
  • Pages you view
  • Essential cookies needed for the shop to function (e.g., cart cookies)

Currently do not use marketing or remarketing cookies.

2.3 Data From Third Parties

Only when necessary:

  • Shipping partners (e.g., bpost, DPD, UPS, PostNL)
    Web hosting provider: Hostinger
  • Plugins essential for the functioning of the webshop

3. How We Use Your Personal Data

  • Processing and shipping your order
  • Handling payments
  • Providing customer support
  • Sending order updates (confirmation, invoice, shipping info)
  • Website security and troubleshooting
  • Fulfilling legal and tax obligations

We only send marketing emails if you explicitly subscribe.

4. Legal Bases for Processing (GDPR)

  • Contract performance – to fulfil your order
  • Legal obligation – accounting, tax requirements, warranties
  • Legitimate interest – website security, basic analytics
  • Consent – newsletters and optional cookies

5. Data Retention

  • Order and invoicing data: 7 years (required by Belgian law)
  • Customer service messages: up to 1 year
  • Newsletter subscriptions: until you unsubscribe
  • Cookies: see cookie policy

6. Sharing Your Personal Data

We only share your information when necessary:

6.1 WooCommerce & WordPress

Process some data to operate the webshop.

6.2 Hostinger

Stores server logs for security and stability.

6.3 Payment Providers

Depending on your selected payment method.

6.4 Shipping Companies

To deliver your order safely and efficiently.

We never sell your personal data.
We do not share data for advertisement or remarketing purposes.

7. Cookies

Our website uses essential cookies for:

  • Shopping cart functionality
  • Language preferences
  • Security

Optional cookies (analytics, marketing) are only used with your consent via a cookie banner.

If you want, I can create a separate cookie policy for you.

8. Your GDPR Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, contact us at: hello@atelierfiks.com

9. International Transfers

Hostinger and some plugins may store data outside the EU.
If this occurs, appropriate safeguards such as GDPR Standard Contractual Clauses (SCCs) are used.

10. Security

We take appropriate technical and organizational measures:

  • SSL encryption
  • Secure hosting
  • Restricted data access
  • Regular updates and patches

However, no system is ever completely secure.

11. Children

Our webshop is not intended for children under 16.
We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
The most recent version will always be posted on our website with an updated “Last updated” date.

13. Contact

If you have any questions or requests regarding your personal data please write us an e-mail.